Simulators

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Understanding Simulators

Simulators define your end-user behavior and interactions with your agent. While your test set describes how your agent functions, and metrics measure their performance, simulators capture the real-world context and scenarios your agent will encounter. For example, if your agent is a doctor’s office receptionist, the simulator would define the patient’s behavior, like calling reception to reschedule an appointment. Simulators help ensure your agent is tested in the most realistic user interactions.

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Add a new Simulator

Add a Display Name: Give your simulator a clear, descriptive name.

Simulator Type: Voice vs. Text

Simulator Prompt: Define the user goal and behavior. You can be as descriptive as you want.

Description: For yourself